Frequently asked questions

The Expedition

What is ATLNTX?

ATLNTX creates private self-drive expeditions across Portugal. Each journey combines exceptional driving roads, carefully selected properties, local access and complete freedom to travel at your own pace.

Who is ATLNTX for?

ATLNTX is designed for travellers who value independence, privacy, exceptional roads and access that cannot be booked through standard travel platforms. Every expedition is private. No groups. No schedules. No compromises.

Is ATLNTX a guided tour?

No. There are no groups, guides, flags or schedules. You travel independently using a curated route designed by ATLNTX.

What does a typical day look like?

You wake at your property, depart at your own pace and spend the day exploring roads, landscapes and places selected for the expedition. Lunch is flexible. Evenings are spent at carefully chosen restaurants or properties.

How much driving is involved?

Most routes are designed around quality rather than distance. Typical driving days range from 150 to 350 kilometres depending on the itinerary.

How many people can join?

Most expeditions are designed for two people. Additional guests may be accommodated subject to a price upgrade and depending on route and property selection.

Can I travel alone?

Absolutely. Many clients choose ATLNTX as a solo journey.

Can children join?

Yes. Please mention children during the enquiry process so we can recommend suitable properties and arrangements. Please note:

• Children under 3 years of age participate at no additional expedition charge
• Appropriate child restraint systems must be provided by the Client for children under 12
• Rooftop tent accommodation is not recommended for children under 12 — hotel alternatives are available on request
• All additional costs arising from minor participation — including supplementary accommodation, child menus or itinerary modifications — are at Client expense

Can pets join?

Pets may be accommodated subject to prior written approval and a non-refundable pet surcharge of €250. We will do our best to suggest pet-friendly properties based on your route and request. Availability and any additional accommodation costs are subject to confirmation.

Booking

How do I book?

Submit an enquiry through the website. We will review availability and contact you within 48 hours.

How far in advance should I book?

We recommend booking at least 5 to 6 weeks ahead. Peak season dates may require significantly more notice.

Is availability guaranteed?

No. Availability depends on vehicle allocation, accommodation and seasonal demand.

Can I reserve dates before payment?

Dates may be provisionally held for a limited period while arrangements are confirmed. No slot is secured until full payment clears.

What payment methods do you accept?

Bank transfer and selected card payments.

Is full payment required?

Yes. Full payment of 100% of the expedition value is required to confirm a booking. This allows us to secure the vehicle, accommodation, restaurants and all partner reservations on your behalf immediately.

Pricing

What is included in the expedition price?

Vehicle use, route planning, selected accommodation, commercial insurance, toll charges, charging costs where a charging card is provided, expedition preparation and support throughout the journey.

Are flights included?

No. International travel to and from Portugal is arranged independently unless specifically included in a bespoke itinerary.

Are meals included?

This depends on the expedition level and itinerary. Specific inclusions are confirmed before departure.

Can ATLNTX arrange restaurant reservations?

Yes. Curated restaurant reservations may be arranged throughout the expedition subject to availability.

Can ATLNTX arrange winery visits?

Selected winery visits, tastings and estate access may be arranged depending on route, availability and season.

Are charging costs included?

Yes. Charging costs are included. You will be provided with a charging card for the specific vehicle.

Are toll roads included?

Yes. Toll charges are included in the expedition cost.

Are activities included?

Only activities specifically listed in the expedition proposal are included.

Vehicle

Which vehicle is provided?

ATLNTX expeditions are built around the Porsche Taycan 4S Cross Turismo.

Is the car automatic?

Yes.

Do I need EV experience?

No. First-time EV drivers are welcome. Vehicle handover includes a practical introduction to charging, vehicle systems and expedition-specific guidance.

Do I need a special driving licence?

No. A valid driving licence recognised in Portugal is sufficient. It must be provided for verification before the expedition commences. We recommend having two credit cards available for the security deposit pre-authorisation.

What is the minimum age?

Drivers must be at least 25 years old with a minimum of 2 years driving experience.

Can another person drive?

Yes, provided they meet eligibility requirements and are declared in advance. An additional driver fee applies.

What is the driving range?

Typically 300 to 450 kilometres depending on route, equipment, weather and driving style.

How is charging handled?

Routes are planned around reliable charging infrastructure and support is available if required. A charging card is provided for the vehicle.

What battery level must the vehicle be returned with?

Vehicles must be returned with a minimum battery charge level of 80%, unless otherwise agreed in writing before expedition completion. Where the vehicle is returned below this level, charging costs plus an administrative handling fee of €100 will apply.

What happens if the vehicle breaks down?

ATLNTX provides assistance and coordinates recovery, replacement transport or alternative arrangements where necessary.

What happens in the event of an accident?

Contact ATLNTX immediately. Do not admit liability to any third party. Follow the instructions provided during handover — photograph the scene, collect details of all parties involved and await ATLNTX support throughout the process.

Security Deposit & Insurance

Is a security deposit required?

Yes. A €5,000 security deposit is pre-authorised by card at handover. Further details are available in the ATLNTX Expedition Agreement.

When is the deposit released?

Following vehicle and equipment inspection after return. Release timing may vary depending on the card issuer and payment provider.

Is insurance included?

Yes. Commercial insurance is included as part of the expedition.

What if the vehicle is damaged?

Damage is assessed in accordance with the ATLNTX Expedition Agreement and applicable insurance conditions using photographs, inspection reports and handover documentation.

Routes

Can I customise the route?

Green Level expeditions follow a curated framework with flexibility. Red Level expeditions are entirely bespoke.

Can I change accommodation?

Alternative properties may be arranged subject to availability and pricing.

Can I extend my expedition?

Extensions may be possible depending on vehicle and accommodation availability.

Can I start outside Lisbon?

Certain routes may allow alternative start or end points. Please discuss requirements during booking.

Can I visit specific wineries, restaurants or properties?

Where possible, yes. Special requests are reviewed individually. Red Level expeditions are entirely bespoke.

Expedition Levels

What is Green Level?

A curated grand touring experience focused on exceptional roads, boutique stays and selected dining.

What is Yellow Level?

Yellow Level introduces Porsche Roof Tent experiences, wilder routes and more remote locations. It is reserved for returning ATLNTX clients who have completed a Green Level expedition and whose suitability has been confirmed by ATLNTX.

Why is Yellow Level reserved for returning clients?

Yellow Level includes remote locations, rooftop accommodation systems, gravel sections and additional operational requirements. Prior Green Level participation allows ATLNTX to ensure the expedition is appropriate for both the Client and the expedition category.

What is Red Level?

Red Level is invitation-only and built entirely around the client. It may include private aviation, helicopter transfers, private estates, special access and bespoke planning.

Can I book Red directly?

Red itineraries are arranged through direct consultation only.

Accommodation

Are hotels included?

Yes, according to the expedition level and itinerary.

Which properties do you use?

ATLNTX works with a curated collection of boutique hotels, estates and hospitality partners across Portugal.

Can I choose my own hotel?

Possible, subject to expedition design and availability. Red Level expeditions are entirely bespoke.

Privacy

How private is the expedition?

Completely private. No shared vehicles, no groups and no public departures.

Will my route be shared?

No.

Will ATLNTX use photographs of my expedition?

Only with your explicit permission.

Is an NDA available?

For selected clients and bespoke itineraries, yes.

Support

Is support available during the expedition?

Yes. Direct assistance is available throughout the journey if needed.

Which languages are supported?

English is the primary language of service. Other languages are available upon request.

What happens during severe weather?

Safety always takes priority. Routes, activities, accommodations and expedition elements may be adjusted where required due to weather conditions, wildfire risk or operational considerations.

Cancellation

What is the cancellation policy?

The following terms apply from the date written notice is received by ATLNTX:

• 30 or more days before departure: 70% refund
• 15 to 29 days before departure: 50% refund
• 7 to 14 days before departure: 25% refund
• Less than 7 days before departure: no refund
• No-show: no refund

Can I move my dates?

Expedition dates are fixed upon payment confirmation and are subject to route preparation, accommodation bookings, restaurant reservations, partner coordination and vehicle allocation, all of which commence immediately upon receipt of payment. ATLNTX does not offer date changes, postponements or transfers of confirmed bookings. If a Client is unable to travel on the confirmed dates, the booking will be treated as a cancellation and the applicable cancellation terms shall apply. Any future expedition requested by the Client shall constitute a new booking, subject to availability and pricing in effect at the time of booking.

What happens if ATLNTX must cancel an expedition?

Alternative dates, arrangements or credits will be offered according to the expedition agreement.